Terms of service and SMS messaging

WHO WE ARE.

CELAGEM is a brand of Fertility Center Repronat SAS, Carrera 7b Bis #132-38, Bogotá, Cundinamarca, Colombia. Email: contacto@celagem.com. Phone: +1 775 374 5617. Website: celagem.com.

USE OF THIS WEBSITE.

The content of this website is informational and does not replace a medical consultation. Nothing on this website is a diagnosis, a treatment plan or a promise of results. Fertility treatments do not work the same way for every person, and any treatment decision is made with a physician after an evaluation. By using this website you agree to use it only for lawful purposes and not to copy or reuse our content without permission. Our handling of personal data is described in our Privacy policy.

TEXT MESSAGING (SMS) PROGRAM.

Program description. CELAGEM sends text messages to people who have asked us for information about our donor egg bank and embryo creation programs, for example through a form on our Facebook or Instagram ads or on this website. Messages are sent from the toll-free number +1 888 806 1742 and are used to answer your questions, share information you asked for, schedule and confirm a consultation, and send reminders about that consultation.

How you opt in. You opt in only by checking the unchecked consent box next to your phone number on our form, which reads: “Yes, I agree to receive text messages (SMS) and calls from CELAGEM about my inquiry and to schedule a consultation, at the phone number I provided, including automated messages. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.” We do not send text messages to anyone who has not given this consent.

Message frequency. The number of messages varies with your conversation with us. Usually it is a few messages while you ask questions and schedule your consultation, plus reminders.

Costs. CELAGEM does not charge for text messages. Message and data rates from your mobile carrier may apply.

Stop. You can cancel at any time by replying STOP to any message. After you reply STOP we send one last message confirming that you were unsubscribed, and you will receive no more text messages from us. To join again, submit our form again.

Help. Reply HELP to any message, or contact us at contacto@celagem.com or +1 775 374 5617.

Carriers. Carriers are not liable for delayed or undelivered messages.

Your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver the messages (for example, our messaging provider), who may use it only for that purpose. See our Privacy policy.

Medical information. Do not send sensitive medical details by text message. We will ask you for that information in the consultation, not by SMS.

CHANGES.

We may update these terms from time to time. The date of the latest version is shown below.

Effective date: November 13, 2026.

CONTACT.

Fertility Center Repronat SAS, Carrera 7b Bis #132-38, Bogotá, Cundinamarca, Colombia. contacto@celagem.com. +1 775 374 5617.